Privacy Policy

1. Introduction

Jagatab ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website (jagatab.uk) or use our AI automation, Python development, and Virtual Assistant services.

We are based in Wisbech, Cambridgeshire, UK, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company name and job title
• Project requirements and business information
• Communication preferences
• Payment and billing information (when applicable)
• Virtual Assistant service requirements and schedules
• Business processes and workflow information
• Access credentials for authorized systems (securely stored)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing AI automation, Python development, and Virtual Assistant services
• Responding to inquiries and consultation requests
• Project management and client communication
• Scheduling and coordinating Virtual Assistant tasks
• Managing access to client systems and platforms (with authorization)
• Sending relevant updates about our services (with consent)
• Improving our website and services
• Complying with legal obligations
• Marketing our services to potential clients (with consent)

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: To fulfill our service agreements with you
• Legitimate Interest: For business development and improving our services
• Legal Obligation: To comply with applicable laws and regulations

5. Virtual Assistant Services - Special Considerations

For Virtual Assistant services, we implement additional data protection measures:

• Access Control: We only access systems and data explicitly authorized by you
• Secure Credentials: All login credentials are encrypted and stored securely
• Activity Logging: We maintain detailed logs of all Virtual Assistant activities
• Data Minimization: We only process data necessary for the specific tasks assigned
• Confidentiality: All business information accessed is treated as strictly confidential
• Regular Reviews: Access permissions are reviewed and updated regularly

6. Data Sharing and Third-Party Processors

We do not sell your personal data. We use the following third-party processors to operate this site and deliver our services; each processes only the data necessary for the stated purpose:

• Vercel (USA): Web hosting and serverless functions. Receives standard HTTP request metadata (IP address, user agent, requested URL).
• Cloudflare (USA): DNS, CDN and DDoS protection. Receives connection metadata and may serve cached static assets.
• Google Analytics 4 & Google Tag Manager (USA/Ireland): Anonymised usage analytics. Sets _ga and _ga_* cookies if you accept analytics cookies.
• Google Fonts (USA/Ireland): Serves the Inter and Poppins typefaces. Receives your IP address when the font is fetched.
• Cloudflare cdnjs (USA): Serves the Font Awesome icon set. Receives your IP address.
• Formspree (USA): Receives and forwards messages if you submit our contact form. Direct contact via WhatsApp, phone or email does not involve a third-party processor hosted on this site.
• OpenAI (USA): Powers the AI chat assistant on our site. Messages you send to the chat widget are forwarded to OpenAI for response generation. Do not enter sensitive information into the chat.

We also may share information with professional advisors (lawyers, accountants) or law enforcement / regulatory bodies where legally required.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for data transmission
• Secure hosting and data storage
• Regular security assessments
• Access controls and staff training
• Data backup and recovery procedures

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Data Retention

We retain your personal data only as long as necessary:

• Client data: For the duration of our business relationship plus 7 years
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Legal compliance: As required by applicable laws

10. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential cookies: A small cookieConsent value stored in your browser to remember your consent choice. No third-party essential cookies are set.
• Analytics cookies: Google Analytics 4 sets _ga and _ga_* cookies (anonymised usage measurement) when you accept analytics cookies.

We do not use Facebook Pixel, LinkedIn Insight Tag, Hotjar, or any other advertising or session-replay trackers. You can manage cookie preferences through our cookie banner or browser settings. See our Cookie Policy for the full list.

11. International Transfers

Some of our service providers may be located outside the UK. We ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes and codes of conduct

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

← Back to Website