Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Jagatab ("we," "us," or "our"), a business based in Wisbech, Cambridgeshire, UK, regarding your use of our AI automation, Python development, and Virtual Assistant services.

2. Description of Services

Jagatab provides the following services:

• Python automation script development
• AI prompt engineering and GPT automation
• Micro SaaS development
• Technical SEO and automation services
• AI-powered content creation
• Web development with SEO optimization
• Email automation and cold outreach setup
• Chatbot creation and integration
• Business automation consulting
• Technical writing and documentation
• Virtual Assistant services including:
  • Administrative task management
  • Email and calendar management
  • Data entry and processing
  • Customer service support
  • Social media management
  • Research and analysis tasks
  • Full-day coverage options

3. Virtual Assistant Services - Special Terms

3.1 Service Hours and Availability

Virtual Assistant services are provided during agreed business hours (typically 9 AM - 5 PM GMT, Monday to Friday, unless otherwise specified in your service agreement).

3.2 Access and Authorization

For Virtual Assistant services, you agree to:

• Provide necessary access credentials and permissions
• Clearly define authorized tasks and limitations
• Maintain responsibility for all account security
• Promptly revoke access when services are terminated

3.3 Task Management

Virtual Assistant tasks will be managed through agreed communication channels and project management tools. Response times vary based on task urgency and service level agreement.

3.4 Confidentiality

We maintain strict confidentiality regarding all business information accessed during Virtual Assistant services and will sign additional NDAs as required.

4. Service Agreements

4.1 Project Scope

Each project will be defined by a separate Statement of Work (SOW) or project agreement that outlines:

• Specific deliverables and requirements
• Project timeline and milestones
• Payment terms and schedule
• Acceptance criteria
• Support and maintenance terms

4.2 Changes to Scope

Any changes to the agreed project scope must be documented in writing and may result in additional charges and timeline adjustments.

5. Payment Terms

5.1 Pricing

Our standard pricing structure:

• Python Automation Scripts: From £500
• AI Prompt Engineering: From £800
• Micro SaaS Development: From £2,000
• Technical SEO + Automation: From £600/month
• Custom quotes provided for complex projects

4.2 Payment Schedule

• 50% deposit required before project commencement
• Remaining balance due upon project completion
• Monthly retainer services billed in advance
• Payment due within 14 days of invoice date

5.2 Payment Schedule

Payment terms vary by service type:

• Development projects: 50% upfront, 50% on completion
• Virtual Assistant services: Monthly billing in advance
• Consultation: Payment due within 7 days of invoice

5.3 Late Payments

Late payments may incur a 1.5% monthly service charge and may result in project suspension until payment is received.

6. Intellectual Property

6.1 Client Ownership

Upon full payment, clients own all custom code, content, and deliverables created specifically for their project.

6.2 Our Retained Rights

We retain rights to:

• General methodologies and techniques
• Pre-existing intellectual property
• Generic code libraries and frameworks
• Knowledge and experience gained

6.3 Third-Party Components

Projects may include third-party libraries, APIs, or services subject to their respective licenses and terms.

7. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and data
• Project details and requirements
• Proprietary processes and systems
• Any information marked as confidential
• Virtual Assistant access credentials and business processes

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed with professional skill and care in accordance with industry standards.

8.2 Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific business results or ROI
• Compatibility with all third-party systems
• Uninterrupted operation of delivered solutions
• Future-proofing against technology changes

9. Limitation of Liability

Our total liability for any claim shall not exceed the total amount paid by the client for the specific project or service. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Third-party claims or actions
• Force majeure events beyond our control

10. Client Responsibilities

Clients are responsible for:

• Providing accurate project requirements and information
• Timely feedback and approvals
• Access to necessary systems and data
• Compliance with applicable laws and regulations
• Backup and security of their own data

11. Support and Maintenance

11.1 Warranty Period

We provide 30 days of free bug fixes and minor adjustments after project delivery.

11.2 Ongoing Support

Extended support and maintenance services are available under separate agreements with defined terms and pricing.

12. Termination

12.1 Termination by Client

Clients may terminate projects with 7 days written notice. Payment is due for all work completed to the termination date. For Virtual Assistant services, 30 days notice is required.

12.2 Termination by Us

We may terminate agreements for:

• Non-payment of invoices
• Breach of terms by the client
• Unreasonable or abusive behavior
• Illegal or unethical requests

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

15. Modifications

We reserve the right to modify these Terms at any time. Significant changes will be communicated to active clients with 30 days notice.

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