Automation for Courier & Delivery Services
Route optimisation. Live tracking. Customer notifications. Done.
Same-day couriers, local delivery firms, and last-mile operators across Cambridgeshire compete on speed and reliability. The operational edge comes from tools — route optimisation, live tracking, automated customer notifications — that most independents still don't have. We build them, properly engineered, at SME pricing.
The pain we keep hearing
- Route planning is manual / inefficient. Dispatcher does next-best-guess on assignment. Routes aren't optimised. Fuel + time + driver capacity wasted.
- Customers ask "where's my parcel?". Constant inbound calls asking for status. Each call = dispatcher time + driver interruption. Should be automated.
- Proof-of-delivery is paper. Driver collects signature on paper / radio confirmation. Dispute happens, you have no clean digital trail.
- Account billing is manual. Business customers get monthly invoices reconstructed from job sheets. Hours of admin work. Errors creep in.
What we typically build
Route optimisation engine
Daily/hourly route planning across active drivers — minimises total miles + time, balances driver load. Configurable for vehicle type, capacity, customer SLA.
Customer tracking + notifications
Customer gets SMS/email at: collection, en-route, near, delivered. Live map link. Cuts "where is it?" calls materially.
Digital proof of delivery
Driver app captures photo + signature + GPS at delivery. Customer auto-emailed receipt. Disputes resolved with full audit trail.
Automated billing for account customers
Job completed → posted to customer account → monthly invoice auto-generated → sent via portal. Reconciliation built-in.
Where it applies
- Same-day couriers. Time-critical, high-margin — value of speed/tracking automation is highest here.
- Local parcel delivery. Last-mile for e-comm sellers, retail stores. Volume + reliability focus.
- Specialist medical / legal couriers. Compliance-sensitive — audit trail, chain-of-custody documentation essential.
- Food delivery / specialty perishables. Time + temperature constraints. Cold-chain documentation needs.
How we deliver — 5 phases
Discovery
30-min call + 60-90 min structured scoping. Fixed-price quote.
Design
Architecture doc, you sign off before any code.
Build
Git from day 1, weekly demos.
Deploy
Shadow mode → restricted live → full live.
Handover
Docs, runbook, training, 30 days bug-fix.
Full methodology at how we build.
Pricing guidance
Tracking + customer notifications £3,000–£5,000. Add route optimisation £1,500–£2,500. Full courier suite (driver app + customer portal + account billing) £6,500–£9,500. Monthly run £150–£500 depending on fleet size + notification volume.
Where we're based
Wisbech-based, covering Cambridgeshire and surrounds.
Nearby areas we cover
- Cambridge (CB1–CB4)
- Peterborough (PE1–PE9)
- Wisbech (PE13)
- Ely (CB7)
- Huntingdon (PE29)
- St Neots (PE19)
Real engagement walkthroughs
No fabricated testimonials here. Instead, see what real engagements look like end-to-end:
Related services
Frequently asked questions
We use Onfleet / Bringg / Routific — do we need this?
If those work for you, keep them. We build custom where you need features they don't do, or pricing that doesn't fit their per-driver licensing. Often a hybrid — keep their core, add custom layers.
How does route optimisation account for real conditions?
Live traffic via Google Maps / HERE APIs. Driver-reported delays. Time-of-day pattern matching from your own historical data. Configurable hard constraints (delivery windows, vehicle restrictions).
Can drivers without smartphones still work?
Tablet alternative or paper fallback for any driver who needs it. We don't force tech adoption beyond what's practical.
What about ePOD compliance for medical/legal/financial deliveries?
Audit-grade digital chain-of-custody, exportable as PDF reports, retained per regulatory minimums. Compliance documentation in handover pack.
Can we integrate with our customers' systems?
Yes — webhook callbacks to retailer / wholesaler / B2B portal systems on delivery events. Custom integrations scoped per case.
How much fuel/time does route optimisation typically save?
Typical 10-20% reduction in total miles driven per week vs manual dispatch. Larger fleets see proportionally more. ROI usually 4–8 months on fuel alone, faster when driver time included.
Start with a 30-minute call
Tell us about the workflow that's costing you the most time. We'll tell you honestly whether automation pays back for your specific case.